Terms and Conditions
Introduction
Welcome to StraTG Middle East! These terms and conditions govern your use of our website and services. By accessing or using our website, you agree to comply with these terms and conditions. If you do not agree with any part of these terms, please refrain from using our website.
Product Information and Availability
2.1. Product Description: We make every effort to provide accurate and up-to-date product information on our website. However, we do not guarantee the completeness or accuracy of the product descriptions, images, pricing, availability, or any other information related to the products.
2.2. Product Availability: All products displayed on our website are subject to availability. We strive to ensure that products listed on our website are in stock. However, in rare cases, a product may be out of stock or unavailable. In such instances, we reserve the right to cancel or modify your order accordingly.
Order Processing and Delivery
3.1. Order Confirmation: Once you place an order on our website, you will receive an order confirmation via email. This confirmation serves as acknowledgement that we have received your order.
3.2. Order Processing Time: We strive to process all orders promptly. Orders are typically processed within two business days from the date of order confirmation, excluding weekends and public holidays. However, please note that unforeseen circumstances or high order volumes may cause delays in processing. We appreciate your patience in such cases.
3.3. Delivery Methods: We partner with reliable carriers to deliver your orders. While some of our carriers provide online tracking services, please be aware that not all of them offer online tracking. If online tracking is available for your order, you will receive a tracking number via email to monitor the progress of your shipment.
3.4. Delivery Times: The estimated delivery time depends on various factors, including the shipping method, destination, and carrier. While we strive to provide accurate delivery estimates, please note that these are estimates only and may vary due to unforeseen circumstances or delays beyond our control.
3.5. Shipping Charges: Shipping charges are calculated based on the weight, dimensions, and destination of the package. The applicable shipping charges will be displayed during the checkout process. Please review the shipping charges before finalizing your order.
3.6. International Shipping: We offer international shipping to select countries. However, please note that additional customs duties, taxes, or fees may apply, which are the responsibility of the recipient. Please check with your local customs office for more information.
Please refer to our Delivery Policy section for detailed information on the delivery process.
Returns and Refunds
4.1. Return Policy: We accept returns within 14 days from the date of delivery for eligible products. The products must be unused, in their original packaging, and in a resalable condition.
4.2. Refund Process: Once we receive and inspect the returned products, we will initiate the refund process. Refunds will be issued to the original payment method used during the purchase. Please note that it may take a few business days for the refund to reflect in your account, depending on your payment provider.
Please refer to our Returns and Refunds Policy on our website for detailed information on the return process.
Intellectual Property
5.1. Copyright: All content on our website, including text, images, logos, and trademarks, is protected by copyright laws and other intellectual property rights. You may not reproduce, distribute, modify, or use any content from our website without our prior written consent.
Limitation of Liability
6.1. Our website and services are provided on an "as is" and "as available" basis. We do not guarantee the uninterrupted availability, accuracy, or reliability of our website or services.
6.2. We shall not be liable for any direct, indirect, incidental, consequential, or punitive damages arising out of your use of our website or services, including but not limited to any errors, omissions, or delays in the content or delivery of products.
Governing Law and Jurisdiction
7.1. These terms and conditions shall be governed by and construed in accordance with the Egyptian laws. Any disputes arising from or in connection with these terms and conditions shall be subject to the exclusive jurisdiction of the courts of Egypt.
Delivery Methods
We offer delivery services through our trusted carrier partners. The available delivery methods will be displayed during the checkout process. Please note that not all carriers offer online tracking for shipments.
Delivery Timeframe
Once your order is processed, the estimated delivery time will depend on various factors, including the shipping method, destination, and carrier. While we strive to provide accurate delivery estimates, please note that these are estimates only and may vary due to unforeseen circumstances or delays beyond our control.
Shipping Charges
Shipping charges are calculated based on the weight, dimensions, and destination of the package. The applicable shipping charges will be displayed during the checkout process. Please review the shipping charges before finalizing your order.
International Shipping
We offer international shipping to select countries. However, please note that additional customs duties, taxes, or fees may apply, which are the responsibility of the recipient. Please check with your local customs office for more information.
Order Tracking
If online tracking is available for your order, you will receive a tracking number via email. You can use this tracking number to monitor the progress of your shipment. However, please note that not all carriers offer online tracking, and in such cases, we may not be able to provide real-time tracking updates.
Delivery Address
Please ensure that you provide the correct and complete delivery address during the checkout process. We are not responsible for any delays or undelivered shipments resulting from inaccurate or incomplete address information provided by the customer.
Delivery Delays
While we strive to deliver your orders within the estimated timeframe, please note that unforeseen circumstances or delays beyond our control may occur. We are not liable for any delays in delivery caused by the carrier or other external factors.
Delivery Confirmation
Once your order is delivered, it is considered successfully fulfilled. The carrier will obtain a signature or confirmation from the recipient, depending on the delivery method. This confirmation serves as proof of delivery.
Failed Delivery Attempts
If the carrier is unable to deliver your order due to the recipient's unavailability or any other reason, they may attempt delivery on a subsequent day or leave a delivery notification with further instructions for pickup or rescheduling.
Delivery Issues and Complaints
If you encounter any issues with the delivery of your order, please contact our customer support team. We will investigate the matter and work towards resolving any problems or concerns to the best of our abilities.
At StraTG Middle East, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, you can return it to us within 14 days of the delivery date for a refund or exchange.
To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging. You will also need to provide proof of purchase, such as a receipt or order confirmation.
To initiate a return, please contact us at https://CS@stratg.me/ with your order number and the reason for the return. We will provide you with a return authorization number and instructions on how to send the item back to us. Please note that you will be responsible for the cost of shipping the item back to us.
Once we receive your returned item, we will inspect it and notify you of the status of your refund or exchange. If the item is in its original condition, we will issue a refund to your original payment method or exchange the item for another one of equal value.
Please allow up to 10 business days for your refund to be processed after we receive your return. If you have any questions or concerns, please don't hesitate to contact us at CS@StraTG.me.
At StraTG Middle East, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website or use our services. By accessing or using our website, you consent to the practices described in this Privacy Policy.
Information We Collect: 1.1. Personal Information: We may collect personal information such as your name, email address, shipping address, billing address, phone number, and payment details when you place an order or register an account on our website. 1.2. Non-Personal Information: We may collect non-personal information such as your IP address, browser type, device information, and browsing patterns when you visit our website. This information is used to analyze trends, administer the website, and improve our services.
Use of Information: 2.1. Personal Information: We may use your personal information to process your orders, communicate with you about your orders or inquiries, provide customer support, and personalize your experience on our website. 2.2. Marketing Communication: With your consent, we may send you promotional emails or newsletters about our products, special offers, or new features. You can unsubscribe from these communications at any time by following the instructions provided in the emails or by contacting us directly. 2.3. Non-Personal Information: We may use non-personal information for statistical analysis, website improvement, and marketing purposes. This information helps us understand user preferences, enhance user experience, and tailor our content and offerings accordingly.
Information Sharing: 3.1. Third-Party Service Providers: We may share your personal information with trusted third-party service providers who assist us in operating our website, processing payments, delivering orders, or conducting business activities. These service providers have access to your personal information only to perform their tasks on our behalf and are obligated to keep your information confidential. 3.2. Legal Compliance: We may disclose your personal information if required by law, regulation, or legal process, or if we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request. 3.3. Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our business assets, your personal information may be transferred to the acquiring entity or third party as part of the transaction. We will notify you via email or prominent notice on our website of any change in ownership or use of your personal information.
Data Security: 4.1. We implement reasonable security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, please note that no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security of your information. 4.2. It is important to keep your account login credentials, such as your username and password, confidential and secure. Do not share this information with others, and if you believe your account has been compromised, please notify us immediately.
Cookies and Tracking Technologies: 5.1. We use cookies, web beacons, and similar tracking technologies to enhance your browsing experience, analyze trends, and gather information about website usage. You can manage your cookie preferences through your browser settings. However, disabling cookies may limit certain features or functionality of our website.
Third-Party Links: 6.1. Our website may contain links to third-party websites or services that are not owned or controlled by us. We are not responsible for the privacy practices or content of such third-party websites. We encourage you to review the privacy policies of those websites before providing any personal information.
Children's Privacy: 7.1. Our website and services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us, and we will take steps to remove the information from our systems.
Changes to the Privacy Policy: 8.1. We reserve the right to modify or update this Privacy Policy at any time. Any changes will be effective immediately upon posting the revised Privacy Policy on our website. We encourage you to review this Privacy Policy periodically for any updates.
Contact Us: If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact us using the contact information provided on our website.
Although this Website may be linked to other websites, we are not, directly or indirectly, implying any approval, association, sponsorship, endorsement, or affiliation with any linked website, unless specifically stated herein.
You should carefully review the legal statements and other conditions of use of any website which you access through a link from this Website. Your linking to any other off-site pages or other websites is at your own risk.